Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please be advised that the 14-day return window allows you to inspect the goods as you would in a physical store. To receive a complete refund, the items must be returned in a condition that is deemed as "as new" or resaleable.

To start a return, you can contact us at info@powertopedal.com. Please note that returns policies may vary between brands at Power to Pedal, please see individual product pages for accurate returns policies. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@powertopedal.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please carefully examine all items upon delivery and refrain from accepting any damaged deliveries. If you find that an item is damaged, kindly email clear photos of the damaged items to info@powertopedal.com for us to initiate an insurance claim on your behalf.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@powertopedal.com.

 

Cancellations

Orders cancelled more than 12 hours after being placed may incur extra charges. If your order has already been shipped, you (the buyer) will be responsible for any expenses associated with returning the item. Refunds will be processed back to the original payment method used for the purchase.