FAQ's
FAQ's
If you have any inquiries that have not been addressed here or on our product pages, please feel free to reach out to us for additional support.
Sizing
What size of electric bike should I choose?
With advancements in electric bike technology, there is now a wide range of sizes and styles to choose from that cater to different needs, whether you're riding on trails, mountains, or city streets. Utilise the product recommendations for rider size and the provided guide to assist in selecting the best bike size for your specific needs.
Firstly, make sure to review all manuals, instructions, and guides that come with your e-bike before using it. The charging process for your e-bike battery may differ based on the manufacturer and model.
Battery
Can I use any charger that fits, to charge my E-Bike?
Always use the charger that comes with your e-bike, as each charger is specific to that particular model.
What range can my E-Bike travel?
The range of your e-bike varies based on factors like battery size, terrain, and weight; refer to the product page for more information.
How often should I charge my E-Bike?
Charging your e-bike after each use is unnecessary; recharge frequency is dependent on factors like distance travelled, weight carried, inclines climbed, and pedal assistance level, which can be learned over time by monitoring battery usage percentage after each ride.
How can I optimise my E-Bike Battery?
- Give your e-bike a full 24-hour charge before the first use and consider charging overnight as most e-bike batteries take 2-8 hours to fully recharge; maintain battery life between 20%-80% to optimise lifespan and avoid full discharges or frequent full charges.
- Allow the battery to cool down after charging and occasionally give it a full charge if using the e-bike regularly; avoid overcharging by not leaving it plugged in for extended periods and store it with at least 50% charge for periods of inactivity; follow the manual for safe charging procedures if the battery is removable.
What are the best conditions for charging my E-Bike?
Charge your e-bike indoors in a temperature-controlled environment ideally a dry room between 10-20 degrees celsius to protect it from the elements and prevent extreme temperature effects on performance.
Additionally, it is advisable to charge your battery in a room that is equipped with a smoke detector for safety purposes.
Always pre read your e-bike manual before using your e-bike for the first time. Remember to inspect your bike, including brakes, tires etc. before each ride.
Riding
Using an electric bike without the motor:
It is possible to ride an electric bike without the motor, whether the battery is empty or the pedal assist is turned off. This does not harm the motor. Riding without the motor can add more challenge to your cycling experience, but the bike will function like a regular pedal bike.
Key Points for Riding Your Electric Bike:
- Begin pedaling to start moving.
- The motor will kick in to provide assistance as you pedal.
- Adjust the assistance level as desired.
- Use the brakes to slow down or stop.
Maintenance
How should I clean my E-Bike?
To maintain your e-bike's performance, it is recommended to clean it after every ride. This will help prevent dirt and debris from affecting the electronics and parts. Whilst most electric bikes are water-resistant, it is best to take out the battery before cleaning. Avoid using pressure washers and opt for a sponge, cloth, and hose instead. Make sure the e-bike is completely dry before reattaching the battery.
Should I have my E-Bike serviced and how often?
Despite regular care and upkeep, your e-bike will require servicing every 6-12 months, similar to a car. The frequency of servicing may vary based on your riding habits. Feel free to reach out to us for advice on where to schedule your next service appointment.
Orders | Delivery | Returns
What does it mean if I haven't received my Order Confirmation?
If you have not yet received an email confirmation for your order, please be sure to check your junk email folder. If you do not find the confirmation email, please contact us at info@powertopedal.com for further assistance.
How long will my order take to be delivered?
To find out how long your delivery will take, refer to the delivery times listed on each product page, as delivery times may vary depending on the brand. Additionally, you will receive tracking information when you place your order, allowing you to monitor the live delivery status.
Will I need to assemble my E-Bike?
Most e-bikes will be delivered 90% assembled, needing minimal assembly. The required steps will be outlined in your manual for easy follow-through.
Can I Cancel my order?
Orders cancelled more than 12 hours after being placed may incur extra charges. If your order has already been shipped, you (the buyer) will be responsible for any expenses associated with returning the item. Refunds will be processed back to the original payment method used for the purchase.
Can I return my order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Please be advised that the 14-day return window allows you to inspect the goods as you would in a physical store. To receive a complete refund, the items must be returned in a condition that is deemed as "as new" or resaleable.
To start a return, you can contact us at info@powertopedal.com. Please note that returns policies may vary between brands at Power To Pedal, please see individual product pages for accurate returns policies.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at info@powertopedal.com.
Legal Requirements
What rules must be followed when owning and operating an electric bicycle?
It is the responsibility of the electric bike owner and rider to familiarise themselves with all applicable laws before using the bicycle. Please refer to our Product Terms of Use for more information