Delivery & Returns

Order Confirmation

Upon placing your order, your card will be pre-authorised but not charged. We will verify with our supplier the availability of the product for immediate shipment, and if confirmed, we will process the payment and dispatch your order promptly. In the event of any delay, such as an item on backorder, we will cancel the pre-authorisation and notify you accordingly.

 

Order Delivery

After placing your order, if it is in stock and ready for dispatch, we will charge your card and ship your order within 5 working days. Tracking details will be sent to you via email within 24 hours of dispatch. If you do not receive tracking information within 6 working days, please contact us at info@powertopedal.com for assistance.

We offer free UK delivery for all orders over £500.

 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please be advised that the 14-day return window allows you to inspect the goods as you would in a physical store. To receive a complete refund, the items must be returned in a condition that is deemed as "as new" or resaleable.

To start a return, you can contact us at info@powertopedal.com. Please note that returns policies may vary between brands at Power to Pedal, please see individual product pages for accurate returns policies. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@powertopedal.com.

 

Damages

Please carefully examine all items upon delivery and refrain from accepting any damaged deliveries. If you find that an item is damaged, kindly email clear photos of the damaged items to info@powertopedal.com for us to initiate an insurance claim on your behalf.

 

Cancellations & Refunds

Orders cancelled more than 12 hours after being placed may incur extra charges. If your order has already been shipped, you (the buyer) will be responsible for any expenses associated with returning the item. Refunds will be processed back to the original payment method used for the purchase within 10 business days.